Privacy Policy

Amora Naturals respects your privacy and is committed to protecting your personal information in accordance with General Data Protection Regulations (GDPR). This privacy policy outlines the personal information that we collect from you, how it is used, who it is shared with and your rights in relation to this information. 

In this privacy policy the term ‘we’ or ‘us’ or ‘our’ or ‘ours’ means Amora Naturals or Amora Naturals Limited while the term ‘you’ or ‘your’ or ‘yours’ means you the individual.

Who is responsible for your personal information?

For the purpose of European Union Data Protection Laws, Amora Naturals Ltd is the ‘Data Controller’ with access to your personal information with your expressed consent for the purposes of dealing with your queries and fulfilling orders that you place on our online store website. If you have any queries relating to your personal information, please use the contact details provided at the end of this privacy policy.

What personal information is gathered by Amora Naturals & why?

When you visit our website, we may ask you to provide personal data with your expressed consent, if you decide to contact us or shop through our online store.

  • When you contact Amora Naturals directly by email (or) use our online contact form the following personal information is received by our data controller from the email you send:

(a) full name (b) email address.

  • When you place an order on our website the following personal information is received by our data controller through our online store host and operator Squarespace to notify us that an order has been placed: (a) full name (b) email address (c) telephone number (d) delivery address (e) payment amount.

  • When you create an online store customer account with us, you provide the following personal information through our online store host and operator Squarespace: (a) full name (b) email address (c) telephone number (d) delivery address (e) last four digits of your payment card but only when you pay through our approved online payment processor Stripe (or) if you decide to save your card information.

Your payment information

  • Any payment information that you enter on our website to complete your order is transmitted or passed directly by our online store website host and operator Squarespace to our approved third-party electronic payment processors: (1) Stripe (2) Paypal.

  • Your payment information is processed by either Stripe or Paypal who provide to Amora Naturals only the following personal information: (a) full name (b) email address (c) postal address (d) the payment amount received.

  • When you create an online store customer account and make purchases through your customer account the following payment information is saved on your account through our online store host and operator Squarespace: (a) last four digits of your payment card but only when you pay through the online payment processor Stripe or if you register a payment card on your account.

  • Amora Naturals uses the information that you, our website host and operator Squarespace, and our electronic payment processors Stripe or Paypal provide to us for the following purposes: (a) process and fulfill your orders (b) deal with your order related queries (c) process cancellations, returns and refunds.

  • You are solely responsible for managing any personal information that you provide on your online store customer account and can amend or delete this information at any time.

Amora Naturals marketing and promotional emails

  • You may receive marketing and promotional emails directly from Amora Naturals only if you have given your consent to receive such information.

  • You may withdraw your consent to receiving marketing and promotional emails at any time by notifying us of your decision or simply unsubscribing from any of our promotional mailing lists that you have previously subscribed to.

Data sharing with third-party organisations

Amora Naturals shares your personal information with the following third-party organisations only with your expressed consent and under these circumstances:

  • Squarespace our online store website host and operator

  • Stripe or PayPal our approved third-party electronic payment processors

  • G Suite (Google) our email service provider 

  • Royal Mail or another insured delivery company to fulfil and deliver your orders

  • Relevant law enforcement authorities to fulfil our accounting, tax, or legal obligations

Amora Naturals does not sell, distribute or lease your personal information to third party organisations, nor do we share your personal information for marketing purposes with third-parties, or add you to the mailing list of third-parties.

Privacy policies of third-party organisations

In addition to Amora Naturals’ privacy policy you should read the privacy policies of the following third-party organisations with whom we share your personal information for the purposes of responding to your queries, fulfilling your order or complying with our legal obligations.

  • Squarespace:  https://www.squarespace.com/privacy/

  • Stripe:  https://stripe.com/gb/privacy

  • Paypal:  https://www.paypal.com/en/webapps/mpp/ua/privacy-full

  • G Suite (Google email service): https://policies.google.com/privacy?gl=GB&hl=en

  • Royal Mail:  https://www.royalmail.com/privacy-notice/

Data storage and security

  • Your personal information relating to queries, online orders and online store customer accounts are stored and protected through our online store website operator Squarespace’s secure encryption software and technical systems including Secure Socket Layer (SSL) technology.

  • Your personal information relating to online orders only are temporarily stored on Amora Naturals offline database which is secured by encryption software and tools with high security password protection and solely for the purposes of fulfilling orders e.g. checking and printing delivery documents and labels. Access to such information is restricted to individuals who have undergone security clearance.

  • Your payment information is securely processed and stored by our third-party electronic payment processors Stripe or PayPal in their secure environments using their encryption software and technical systems.

How long is your personal information stored for?

  • Your personal information relating to orders is retained on our online and offline databases for as long as is necessary to process transactions. Personal information relating to customer orders will be retained for up to six years in order to meet Amora Naturals’ accounting and tax requirements, or comply with our legal obligations.

Keeping your personal information accurate

  • We take all reasonable measures, with your expressed consent, to keep your personal information accurate, complete and up-to-date. However, it is your responsibility to provide us with accurate and up-to-date information and notify us of any changes to your personal information by amending your customer account information accordingly.

Your rights in relation to your personal information

  • (a) You have the right to access the personal information that Amora Naturals has about you.

  • (b) You may ask for your personal information to be corrected, changed or deleted from our records.

  • (c) You may ask to restrict the processing or use of your personal information, or ask Amora Naturals to stop using your data completely.

  • (d) If you have given consent for the processing of your personal information, you may withdraw your consent at any time.

  • (e) If you believe that your data rights have been breached by Amora Naturals you may request that we take appropriate action to remedy the situation using the contact details provided at the end of this privacy policy.

Withdrawing your consent

  • (f) You may withdraw your consent for the collection, processing and sharing of your personal information at any time by writing to us using the contact information provided at the end of this privacy policy.

  • (g) You may also opt out of any direct marketing or promotional communication with Amora Naturals which you have consented to by following the relevant opt out instructions or simply unsubscribing at any time.

  • (h) Amora Naturals is committed to investigating any concerns or complaints that you may have about our handling of your personal information and taking the appropriate necessary action. However, if you are not satisfied with Amora Naturals’ handling of your data rights requests, concerns or complaints, you may complain to the UK’s Information Commissioners Office (ICO) https://ico.org.uk.

Children

  • Amora Naturals’ online store website, mobile app and social media sites are not directed at children under the age of 16. Amora Naturals products offered for sale on our online store website is intended for purchase by adults only. We do not intentionally or knowingly collect any personal information from children under 16.

 Privacy and links to other websites

  • Our website may contain links to other websites of interest. However, once you click on a link and leave our website, you should note that we do not have any control over those other sites. Linked websites are not governed by our privacy policy; therefore, we are not responsible for the protection and privacy of any information which you provide whilst visiting other sites. You should always exercise caution and look at the privacy policy and cookie policy on each site before browsing.

Effective date and changes to Amora Naturals’ privacy policy

  • We reserve the right to revise or amend this privacy policy from time to time and will notify you of any changes by posting them on this website. This privacy policy was last updated on 15 November 2019.

How to contact us

  • If you have any queries or concerns relating to this privacy policy, our data handling practices, or would like to make a data access request then email us at: data@amoranaturals.com